SE Operations
Syniverse
Costa Rica
hace 1 día

Job Profile Summary

The Systems Engineer will be required to implement, manage and support multiple high visibility applications including the installation of updates as well as ongoing 24 / 7 support.

The Systems Engineer will be responsible for working closely with multiple support teams to ensure maximum uptime for all applications owned by the Operations Team.

Additional responsibilities include the creation and implementation of processes and procedures for supporting applications and environments related to the supported systems.

Monitoring of alarms and providing applicable updates will be a priority for this position.

Primary Responsibilities :

Monitor and provide support for applications, including an on call rotation component for 24 / 7 / 365 coverage

Implement new software releases into production working with multiple technology teams

Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators

Generate ad hoc reporting and files (internal and external) upon request

Conduct reviews of software releases to identify potential problems

Participate in project planning to provide technical insight into business and functional requirements

Work with multiple teams to ensure that all applications adhere to company standards including any Business Continuity, Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required.

Provide the technical expertise and system knowledge to support operations efforts as it relates to customers, problems, issues and concerns.

Generate internal reports and documents to support future business opportunity as well as analyzing and giving problem resolution Provide input and feedback in the form of tickets to resolve customer problems, issues, and concerns that require production program changes.

Identify areas of improvement and potentially develop software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.

Execute the annual Disaster Recovery test.

Execute the annual required audits (e.g. ISO, SAS,)

Share knowledge and best practices with other company personnel

Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction

Communicate with customers while investigating or providing problem resolution.

Answer escalation questions for internal colleagues where appropriate

Potential off-hours escalations that may require being available on nights and / or weekends.

Experience Requirements :

BS degree in Computer Science, Information Systems or related field or equivalent work experience

5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.

2+ years working experience in a UNIX environment

Strong troubleshooting and error analysis skills

Working knowledge of database environment, utilities and SQL

Excellent communication skills (both verbal and written)

Ability to adapt in a fast paced, time sensitive environment

Ability to work effectively in a cross functional team

Ability to effectively communicate to internal and external customers

Ability to produce and maintain detailed technical documentation for all assigned tasks and projects

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