Business Support Manager
F. Hoffmann-La Roche Ltd
San Rafael de Escazu (Pharma),,Costa Rica,
hace 16 días

Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region.

The GAMA Financial Analyst will be based in San José, Costa Rica and report to Operations Performance Director. You, as the , will be accountable for leading the Business Support Center Operations for the Americas SSC in Costa Rica and have Business Support Center team members who will report to you.

Key Responsibilities

  • Maintain Roche's high standards of service to existing and prospective internal customers and to promote the professional reputation of the Department delivering First level support activities for Finance, Controlling and Procurement to Pay modules.
  • As well as related Master Data processes.

  • Lead, Coach, mentor and develop the team to evolve with the planned organic growth of the business including both extensions of current scopes, implementation of new scopes as well as introduction of process optimisation initiatives.
  • Set up goals for the team members in line with the regional initiatives and strategies
  • Frequently evaluate individual performance on objective way
  • Coaching and Mentoring the team leaders
  • Delegate tasks and follow up on them
  • Actively participate in the recruiting / dismissing process of members to the different areas of his / her responsibility
  • Identify training requirements within his / her department and make recommendations
  • Develop organization further regarding to become a high performance team
  • Proactively and constructively manage change
  • Supports the creation and execution of Team development and to support the Learning and career path of Direct reports
  • Role modelling in team motivation and drives engagement within his / her department
  • Establish annual objectives / goals with the operation teams to ensure resources are utilized appropriately, performances are maintained and Shared Services goals / objectives are accomplished
  • Key Responsibilities (General)

  • Coordinate the update process with ERP operation and with the Affiliates
  • Key Account Management as SPOC for escalations on behalf of SSC Americas for Finance and Procurement Operations
  • Make suggestions on technical changes / upgrades on the ERP systems
  • Supports the Steering Committee in implementation of the project on time, on budget, on quality.
  • Reviews deliverables prepared by team before Steering Committee as a resource owner
  • Align about project milestones and go-live dates with SSC (make sure no overlap with other projects or events)
  • Establish and maintain good client relationship
  • Understand procedures and give recommendations to improve processes if and where necessary
  • Management initiatives with strong partner focus
  • Key Stakeholder Management by regular alignment with Divisional ERP Delivery Managers
  • Works in close collaboration with Divisional Business Process Managers and Global Business Process Owners
  • Qualifications

  • A solid understanding of accounting processes.
  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
  • Demonstrated communication skills with a focus on customer service
  • Knowledge of Finance Shared Services (AP, AR, etc.) and operational accounting processes and related technology systems (e.
  • g.. SAP, BlackLine, etc.) is desired. Ensuring high quality of day-to-day activities within SLA and with full compliance of local, corporate and audit requirements

  • Support the process improvement and best practice implementations
  • Maintain Excellent Key Performance Indicators and takes care of internal operation improvements
  • Support the department's operational topics in collaboration with direct reports and peers
  • Oversees and Manages operational, financial and statistical indicators including overall budget Ability to prioritize effectively and multitask, meet all deadlines and manage up.
  • Bachelor Degree.
  • International Certification in Accounting
  • Language : English & Spanish required, Portuguese and / or French is a plus
  • Experience :

  • 5+ years experience in Finance, Accounting or Procurement role
  • 3+ years prior leadership experience
  • 2+ years in Project Management desirable
  • Roche is an equal opportunity employer.

    Finance, Finance >

    Finance Operation & Services

  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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