Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region.
The GAMA Financial Analyst will be based in San José, Costa Rica and report to Operations Performance Director. You, as the , will be accountable for leading the Business Support Center Operations for the Americas SSC in Costa Rica and have Business Support Center team members who will report to you.
Maintain Roche's high standards of service to existing and prospective internal customers and to promote the professional reputation of the Department delivering First level support activities for Finance, Controlling and Procurement to Pay modules.
As well as related Master Data processes.
Lead, Coach, mentor and develop the team to evolve with the planned organic growth of the business including both extensions of current scopes, implementation of new scopes as well as introduction of process optimisation initiatives.
Set up goals for the team members in line with the regional initiatives and strategies
Frequently evaluate individual performance on objective way
Coaching and Mentoring the team leaders
Delegate tasks and follow up on them
Actively participate in the recruiting / dismissing process of members to the different areas of his / her responsibility
Identify training requirements within his / her department and make recommendations
Develop organization further regarding to become a high performance team
Proactively and constructively manage change
Supports the creation and execution of Team development and to support the Learning and career path of Direct reports
Role modelling in team motivation and drives engagement within his / her department
Establish annual objectives / goals with the operation teams to ensure resources are utilized appropriately, performances are maintained and Shared Services goals / objectives are accomplished
Key Responsibilities (General)
Coordinate the update process with ERP operation and with the Affiliates
Key Account Management as SPOC for escalations on behalf of SSC Americas for Finance and Procurement Operations
Make suggestions on technical changes / upgrades on the ERP systems
Supports the Steering Committee in implementation of the project on time, on budget, on quality.
Reviews deliverables prepared by team before Steering Committee as a resource owner
Align about project milestones and go-live dates with SSC (make sure no overlap with other projects or events)
Establish and maintain good client relationship
Understand procedures and give recommendations to improve processes if and where necessary
Management initiatives with strong partner focus
Key Stakeholder Management by regular alignment with Divisional ERP Delivery Managers
Works in close collaboration with Divisional Business Process Managers and Global Business Process Owners
A solid understanding of accounting processes.
Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
Demonstrated communication skills with a focus on customer service
Knowledge of Finance Shared Services (AP, AR, etc.) and operational accounting processes and related technology systems (e.
g.. SAP, BlackLine, etc.) is desired. Ensuring high quality of day-to-day activities within SLA and with full compliance of local, corporate and audit requirements
Support the process improvement and best practice implementations
Maintain Excellent Key Performance Indicators and takes care of internal operation improvements
Support the department's operational topics in collaboration with direct reports and peers
Oversees and Manages operational, financial and statistical indicators including overall budget Ability to prioritize effectively and multitask, meet all deadlines and manage up.
International Certification in Accounting
Language : English & Spanish required, Portuguese and / or French is a plus
5+ years experience in Finance, Accounting or Procurement role
3+ years prior leadership experience
2+ years in Project Management desirable
Roche is an equal opportunity employer.
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Finance Operation & Services
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.