Come join the Office Productivity Software team in IT to help drive collaboration solutions for all Intel employees. Our team is responsible for a number of tools that help Intel employees create and collaborate on business content.
We believe that our job is to make Intel more productive and provide the tools to enable that goal.
As a support analyst in this team, you will be responsible for : Building expertise in the tools we provide to Intel employees, Writing knowledge articles for our products to help our Level 1 production support, providing data analysis on our tickets, coordinating with our Level 1 production support on process improvements, and helping to understand routing issues for support when they arise.
We are looking for a candidate for a temporary position who has not yet graduated and is working towards a relevant Bachelor's, Specialist's, or Technical degree from a relevant academic institute.
A Student employee can do specific work in the area of their future degree or work as a Generalist in a specific department.
The Studentship is limited in time with the intent to hire into an College Graduate / Technical Graduate position as appropriate
Responsibilities and Duties
Provide technical support for both hardware and software issues our users encounter
Manage the configuration and operation of server-based operating systems
Monitor the system daily and respond immediately to security or usability concerns
Respond to and resolve Help Desk tickets
Upgrade systems and processes as required
Administrate infrastructure, including load balance, databases, and other processes
Install and test computer-related equipment
Execute initiatives and participate in daily stand-up meetings
Nice to have Skills :
Inside this Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware / software applications for Intel.
This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-
Commerce development, data hosting and delivery of Web content and services.