Specialist CAD Designer
ALIGN TECHNOLOGY, INC
Aurora Heredia, Costa Rica
hace 14 días

Description

  • Manage area of responsibility with excellenceThis individual should make sure that appropriate skill level is present for all technicians of the regionContinuously coach technicians to improve performance.
  • Close collaboration with the sales team to meet the business indicators of the regionEnsure all technicians have the appropriate standard work knowledge to deliver the cases.

    Facilitate teamwork in his Supervisor of production offer the best customer experience.Promote best practices among his team members to achieve the expected KPI s.

    Responsible for providing assistance to escalated questions from the Sales Team / Customer Advocacy / Clinical Support and other team members as needed.

    Must maintain a close involvement with all training processes of the technicians belonging to the Supervisor of production assigned

  • Improve area of responsibilityImplement and champion continuous process improvement methodologies and techniques.Establish Treatment quality monitoring processes.
  • Lead by example, being consistent with company policies and procedures to in alignment with the Supervisor of production Head.

    This individual must demonstrate ability to provide technical leadership to the Supervisor of production members.In charge of constant supervision of the technicians to guarantee high clinical and quality standards for products and services.

    Must have the skills and competences to handle communication with external customers if required.Drive problem-solving initiatives to improve performance

  • Support corporate initiativesResponsible of performance audit processes (Standard Work, 5S, Quality)Demonstrate excellent skills at interacting and communicating with the Supervisor of production members Head as required.
  • Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.

  • Take timely and properly sustainable or informed decisions when disciplinary measures are required.
  • Additional responsibilities :

  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and / or Human Resources.
  • Perform other duties as assigned.
  • REQUIREMENTS / QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    ACADEMIC BACKGROUND

  • High School Diploma is mandatory
  • One year of external continuous education in relevant areas
  • Preferred background in technical dental areas
  • REQUIRED EXPERIENCE

  • Minimum of 3 years working at Align Technology in treat production
  • 1 year of experience as Production Lead, Backup Lead, QA or Trainer.
  • Vast knowledge on Treatment Planning process 2 operations
  • One Treat Operation knowledge is a plus.
  • LANGUAGES

  • Intermediate level of English in reading, writing, and verbal communication is highly desirable.
  • SKILLS / COMPETENCIES

  • Must be able to work under pressure and focus on results.
  • Able to create, analyze and interpret reports
  • Agility to make timely decisions
  • Able to work independently
  • SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

    SUPERVISORY RESPONSIBILITIES

    Direct the team in terms of discipline, work methods, order and good compliance with treatment protocols and policies of the company.

    WORK ENVIRONMENT DEMANDS

    Regular demands of desk and office related duties. No special demands.

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