Order to Cash Rebates Professional Portuguese and English required
hace 19 días

About the role

The OTC Rebates Professional, reports directly to the OTC Rebates Supervisor in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or increase customer service, and build new capabilities.

Responsibilities include the delivery of Best In Class OTC processes in accordance with negotiated Service Level Agreements.

The OTC Rebates Professional will implement and execute process strategies within the following broad functional areas : Rebates Management -

Manage all activities associated with rebates processing which includes creation, maintenance and closure. Perform periodic status reports, as well as Balance Sheet and P&L Reconciliation and clearance.

Key accountabilities and responsibilities

  • Leading all back office activities for rebates processing including management of rebates agreements and accrual adjustments
  • Ensuring a robust internal control structure
  • Achieving a high level of global process efficiency and effectiveness
  • Developing a mindset of continuous improvement by constantly striving for ways to leverage process efficiencies on a global basis
  • Demonstrating a strong (and collaborative) leadership style that empowers the work team to achieve desired outcomes
  • Interacting and collaborating with local business partners and global process owners to identify strategic opportunities through which BBS -
  • COSTA RICA can drive additional value for Bacardi active participation in the BBS - COSTA RICA Governance process

    Measures of success

    Alignment : maintain alignment with BBS - COSTA RICA and global process strategies through active interaction with the Global Process Owner, Business Partner Organization Process Lead(s) and BBS -

    COSTA RICA Leadership and active participation in the BBS governance processes Process Efficiency & Effectiveness : review and provide input to targets for global cost / service level performance metrics consistent with the defined process strategies, manage BBS process team to achieve targets, communicate BBS process team’s productivity and results on a regular basis, ensure that process documentation is complete and current within established standards, keep abreast of new technologies and practices used in process through external learning and networks Continuous Improvement : review and provide input to process improvement ideas and prioritization, ensures that work plans are completed for improvement initiatives and monitors implementation progress, assist in conflict resolution process work and actively manage the escalation process, ensure that additional process work is successfully transitioned into the BBS model Leadership : Ensure that team members have a clear understanding of expectations for their global process strategy and direction, identify barriers to teams’ success and support team in resolving major issues, design and manage team development activities -

    provide training support on selected topics, empower team to lead themselves, coach and assist team leaders / team members with team-based methods and tools

    Critical experiences for success

    To be successful in this role you will have / be :

  • Create, maintain and close rebate agreements
  • Perform periodic rebates status reports
  • Process manual accrual adjustments
  • Perform rebate balance sheet and P&L reconciliation and clearance
  • Generate rebate credit notes
  • Request overspend approval
  • Attend customer inquiries
  • Reconcile customer / vendor accounts
  • Execute monthly, quarterly and yearly SOX controls
  • Prepare documentation for Bacardi internal and external audits
  • Define, process map, measure and benchmark regional rebates processes in a consistent manner and develop a process for implementing best practices, standardized solutions and tools
  • Prior experience using SAP and working knowledge of US GAAP
  • Excellent problem solving abilities with experience in process and quality analysis
  • Strong written and oral communication skills; comfortable presenting to an Executive Level audience in Portuguese, English and Spanish
  • Open to travel, especially during initial implementation period (not currently)
  • Ability to handle multiple and changing priorities while working in a matrixed organization
  • Ability to initiate and foster open dialogue across BBS - COSTA RICA and the Business Partner organization
  • Proven process implementation success including the establishment of plans and processes for accomplishing work and projects, evaluating progress and results and adjusting when needed.
  • A customer focused service delivery specialist with global orientation.
  • Superior communication skills, written and verbal, able to effectively address all levels within the organization.
  • Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests.
  • Knowledge and experience with SAP and other applicable software programs preferred.
  • Business and process knowledge and a commitment to continuous improvement.
  • Experience communicating directly with senior leadership, including managing issue resolution at high levels in the organization.
  • Proven experience building business relationships with all levels of the organization.
  • Ability to work in a fast paced environment and successfully manage a rapidly changing environment.
  • Languages : Spanish, Portuguese 90% & English 90%
  • Schedule Flexibility : 5 : 00 AM to 2 : 00 PM Costa Rica time
  • The following experiences are preferred :

  • Experience in the Spirits and / or FMCG industry is a distinct advantage
  • Solid knowledge of Bacardi Business Partner / Shared Services / Centre of Expertise
  • Experience in Shared Services environment preferred
  • Other languages specific to region desirable
  • Minimum of five years professional Customer Financial Services experience in progressively responsible roles.
  • Minimum of five years’ experience working across one or more of the Invoice to Cash process areas : (billing, cash application, credit management, invoice collection and deduction settlement)
  • Relevant education : B.S. degree in a financial, accounting or business related field; degree associated with process area a plus and MBA preferred

    Our ways of working

    Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire.

    We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly.

    We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure.

    We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work : we commit energy, heart and soul.

    We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we’re most proud of : our True Heart and Winning Spirit both in our home markets and across the world.

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