Under supervision, the Proposal Engineer I (PE I) provides quote support and basic technical support to Inside Sales Engineers (ISEs) and Field Sales representatives.
The PE I works with ISEs on sizing and proposal preparation of Emerson's products that matches application requirements, and generates a quote that will result in the customer purchasing from Emerson.
The objective of the PE I position is to help optimize our quote to cash service levels by offering support to our internal customers, therefore strengthening the relationship with the customer.
Quote Processing :
Receive and process customer requests for quotes.
Accurately upload request for quote / proposals in the business systems.
Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote / proposal they need and at the time they need it.
Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
Accurately perform sizing and enter quote / proposals in the business systems. Send quote, sizing and other related documentation to the internal / external customers, as required.
Contact internal customer care personnel to gather information required to resolve quote issues or to collect missing information at the data entry stage.
As required, coordinate with other departments / groups, personnel and technical subject matter experts to have them review and validate the technical requirements of the customer’s request for quotation.
Maintain updated customer information in business systems and other databases.Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures.
Assist other customer care personnel with correction of quote entry errors.
Process, Systems & Tools :
Maintain proficiency and utilize all of business systems required to enter and process quotes.
Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion.
Understand and implement all aspects of Emerson document retention procedures.
Understand and consistently apply commercial policies and business practices related to quote entry process.
Ensure compliance with import / export, contract and government requirements. Screen quotes for compliance with Emerson Terms and Conditions, Agreements and standards.
Job Knowledge & Teamwork :
Understand basics of Emerson products, model numbers, and price list.
Understand and follow established processes in accurate data entry and process hand-off.
Continually enhance knowledge of Emerson products, applications and industries served.
Provide backup and support for ISEs and Sales Team to maintain appropriate service levels.
Provide consulting support to the Sales Facilitators / Order Management when processing an order.
Perform other duties as required.
Education : Bachelor Degree or Advanced Student of Chemical, Mechanical, Electrical Engineering or any other engineering related fields.
Experience : 0 to 1 Years of Customer service, data entry experience, or other related experience.
Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.
English Proficiency (Written & Oral) Level, minimum must be B-1 (Intermediate).
Must be willing to work on North America shift schedules.
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.