Salesforce.com
3m
Asuncion de Belen, , CRI
hace 29 días

Position Description

  • Perform configuration, development & analysis across SFDC
  • Provide technical knowledge for the applications supported by 3M’s support organization and associated business processes
  • Resolve complex business requirements via SFDC configured and / or code solutions
  • Develop functional specifications and guide the development of those applications within the development team
  • Collaborate with Senior Developers and Analysts to define and maintain test cases and technical documentation
  • Work closely with the Technology team to provide 24X7 functional and technology support on SFDC Resolve Level 2 queries (i.
  • e. break / fix, etc) that are assigned to them by the Queue Manager

  • Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
  • Be a single contact point for all user queries
  • Collaborates as needed with other global support team members on configuration design questions and analysis
  • Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP Solution teams, Global Infrastructure, etc)
  • Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
  • Meet or exceed established SAP Support Service Level Agreement (SLA)
  • Update procedures, operation instructions, and any other documentation impacted by system changes
  • Configuration skills such as creating screens, validation rules, process builder, approval processes, profiles, security permissions and other configuration related activities.
  • Be able to analize requirements and develop designs to implement solutions in Salesforce
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