Technical Support Agent 2
Sykes Enterprises, Incorporated
Costa Rica
hace 9 días


To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support to Cisco users of video collaboration solutions, answering inquiries via the phone, chat or mail.


  • English level greater than 85 % (must).
  • CCNA Module 2 (must).
  • Full Schedule flexibility (must).
  • CCNA Module 4 (desired).
  • Knowledge of Microsoft Office (Excel, Word, and Outlook).
  • Must be able to speak and write English clearly and effectively to customers and employees.
  • Able to read and understand training material, policies and procedures, etc. in English.
  • Able to work under pressure.
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