Job Background / Context : The position is within the North America CTI (Citi Technology Infrastructure) CIS (Core Infrastructure Services) ICG / CTO Organization with strong affiliation to international ICG and CTO.
Reporting directly to NAM Infrastructure Manager, and indirectly to Global CIS ICG / CTO head, this position is going to provide functional leadership boost performance and efficiency both regionally and globally.
You will part of a team focusing on ways to integrate key strategies for building a successful network across CTI.You will work closely with all regional and global technology areas including Infrastructure, Application Development, Production Support, Operations and 3rd party vendors in order to enhance the quality, improve processes and propagate understanding of good practices across all services under your care. Key Responsibilities :
Consultative IT Support
Monitor and maintain infrastructure and applications for the businesses supported
Assist with analysis, evaluation and preparation of recommendations for system improvements, optimizations and development.
Actively assist in triaging and resolving Major Incidents
Perform post-mortem reviews and root cause analysis of production outages
Explore and discover opportunities to automate key tasks and improve productivity and efficiency
Create metrics and review operational performance indicators to ensure effectiveness and efficiency and makes recommendations for improvement,
Identify and call out risks and issues to the management
Adhere to SDLC for deployment of all software and patches
Ensures the highest possible quality of work, being a role model for other team members and cooperating teams
Effectively communicates with team members, manages upwards and downwards, influences others through diplomacy and negotiation skills.
Act as an advisory role and as a point of escalation for L2
Provide on-call support on nights and weekends
Required Technical Competencies : A minimum of 4 years System Administrator experience in :
Windows 2003 / 2008 / 2012 / 2016 Experience installing and in-depth understanding of operating system, active directory, registry, performance tuning, health checks, sysinternals tools.
IIS6 / 7 / 8 strong knowledge of http protocols (tls / ssl / tcp) , website administration and maintenance, encryption methods and log review.
Windows Clustering You should have experience installing and maintaining multi-node clusters preferably with SQL always-
on. knowledge of SAN and NAS Storage (Veritas / EMC / Hitachi / NetApp) and common practices
MS SQL Server 2008 / 2012 / 2014 - Basic understanding of SQL Internals. Assist DBAs with SQL performance / connectivity issues.
T-SQL scripting a plus.
Scripting Powershell 3 / 4 / 5, batch files. VB scripting a plus.
Middleware Familiarity with SSH Products, NDM, MQ, Websphere, Siteminder, MSDTC.
Networking Knowledge of TCP / IP, GTM, LTM, DNS, SFTP, QIP, Wireshark and MS Netmon.
Required Skills / Soft Skills :
Fluent Written-Spoken English (90%)
Strong analytical skills, problem solving skills and ability to logically break down complex tasks into smaller manageable parts,
Highly developed interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required,
Strong individual with ability to communicate, negotiate, maintain and build relationships at all levels,
Effective meeting management, presentation and organizational skills.
Required Qualifications :
Bachelor’s degree or higher, OR equivalent combination of education / experience,
A general familiarity with the enterprise IT environment and related technology applications,
If you impress us during the interview but do not meet all the criteria, we will still consider you for the role, provided that you have the necessary skills and experience