Prof II-Finance-Accounting
La Aurora, Heredia,Costa Rica
hace 4 días


Position : Collections SR Analyst Report To : Collections Supervisor Position Summary : The Collections SR Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection.

Specific responsibilities include : identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

Key Roles & Responsibilities

  • Complete daily activities as prioritized by GetPaid
  • Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
  • Understand customer profiles and their related sensitivities.
  • Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
  • Resolve unidentified payments that have been assigned to the account.
  • Resolve within the prescribed time frame those A / R related Dispute that have been assigned to the account.
  • Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
  • Maintain daily Pending Order and On-Hold reports.
  • Issue requests for refunds of cash on account or credit memos as needed.
  • Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
  • Enter note into Get Paid and provide sufficient information to the owner.
  • Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
  • Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
  • Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
  • Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team
  • Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
  • Develop strong working knowledge of customer base and company organizational structure.
  • Support the training and process improvement effort.
  • Participate in the performance review process.
  • Achieve past due percentage and DSO related goals.
  • Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance
  • Support the training and process improvement effort.
  • Critical Competencies Required

  • Excellent customer communication skills with high proficiency in speaking and writing the local business language.
  • High level ability to influence and negotiate.
  • Excellent problem solving, and customer service skills.
  • Functional knowledge of the accounts receivable and collections processes.
  • Highly organized with strong follow-up, documentation, and multitasking skills.
  • Results driven with a dynamic personality.
  • Ability to handle stressful situations and meet strict deadlines.
  • Adaptable to new ideas and ways of accomplishing tasks
  • Ability to work in a team environment
  • Ability to travel to the United States and / or Canada
  • Experience Required

  • Bachelors degree or equivalent work experience.
  • 4+ years of successful experience in commercial collections.
  • Proficient in using JDE and GetPaid preferred.
  • Proficient in using Microsoft Office suite.
  • Experience in Collections process improvements.
  • Finance

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