Fin Acct Analyst 2
Title : Data Warehouse Operations Support Analyst 2
Job Purpose :
Level 2 support analysts are the second line of support responsible for providing Operational Support and Data Flow troubleshooting.
In addition this person will have to execute, monitor and support daily and month end Data Warehouse System Operations including all communications and platform administration.
This person will have to interact with TI / Technology applications support teams and also with senior customers for different products and financial services.
1.Performing queries on the various systems we support.
2.Scheduling and Running daily and month end jobs as needed.
3.Performing investigations and providing customer support.
4.Serve as Operations contact point for a specific set of customers.
5.Coordinate activities of a small team within the department.
Job Key Responsibilities :
1.Performing accurate, efficient, and timely processing of operations tasks (uploads, reports, queries, customer support, execute jobs) as required.
2.Preparing operating calendars as needed and execute operations to published calendars.
3.Performing any required control procedure as part of the sustaining process.
4.Supporting and prioritizing and coordinating any project / Controls needed to mitigate identified risk, roadblocks or issues impacting the Month End Close.
5.Performing accurate, efficient, and timely Help Desk Administration activities (generate reports, queries, customer support, executing task or metrics) as required.
6.Providing best in class customer level 1 support as part of the Month End Cycle by supporting issues prioritization, follow ups, escalation and metrics generation.
7.Gathering the customer’s information to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
8.Maintaining an efficient, direct and timely communication with direct manager, team members and customers. Include being a team player and problem solver.
9.Participating in training, communication, process improvement projects as assigned by direct manager in accordance with Citi objectives.
10.Coordinating team activities as needed.
Job Skill-Set Requirements :
1.A degree in Accounting, Finance or related field such as Programming, Project Management or related business experience.
2.Relevant Professional qualification.
3.Relevant work experience 4 - 6 years.
4.Intermediate to advance English proficiency.
5.Good proficiency in Excel and Access, including working knowledge of formulas, links, and pivot tables.
6.Proficient in English a must
7.Solid customer service and communication skills
8.Strong analytical skills
Desirable Skills :
1.Prior experience with ERP / GL systems highly desirable (PeopleSoft, SAP, ORACLE or equivalent)
2.Prior experience with data warehouses, data mining, data analysis
3.Prior experience with SQL Server, Business Objects or other analytical tools or reporting engines
Job Competencies : 1.Teamwork
5.Adaptability / Flexibility
6.Good communication skills - oral and written.
7.Proactively takes charge of own training needs and develops training plan.
8.Proactively discusses career development with matrix direct manager and acts on the feedback.
9.Participates in Employee Initiatives.
10.Shows a demonstrated familiarity with Company Values and Contribution with the Company Vision, Mission & Strategy.