Specialist CAD Designer
ALIGN TECHNOLOGY, INC
Aurora Heredia, Costa Rica
hace 25 días

MAIN RESPONSIBILITIES / DUTIES

  • The employee is responsible for planning and coordinating translation process to guarantee on time delivery of the ClinCheck set up for the customers.
  • Update and complete cases that have been assigned by the team lead / specialist or supervisor, such as complaint follow ups, reassigned cases and any case requiring special translation assistance.
  • Update and inform about incorrect or outdated customer’s and patient’s information, found on any of the customer databases.
  • Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
  • The employee must show strong ability to understand orthodontic clinical concepts and have computer literacy.
  • This role will be expected to collaborate with other functions including quality, process engineering, continuous improvement and Clinical.
  • They will actively coach levels 1-3 CAD Designers. Interpretation of information through the use of reports to follow up on the required metrics.
  • Participate proactively in solving problems and lead team efforts to fulfill the objectives.
  • This will be a key position in assisting the supervisor with managing the workflow, efficiency and motivation of the team.
  • Other tasks may be assigned by the supervisor which may include leading initiatives on process improvements regarding quality, time and cost reduction
  • ACADEMIC BACKGROUND

  • High School Diploma is mandatory
  • One year of external continuous education in relevant areas
  • Preferred background in technical dental areas
  • LANGUAGES

  • Intermediate level of English in reading, writing, and verbal communication is highly desirable.
  • SKILLS / COMPETENCIES

  • Must be able to work under pressure and focus on results.
  • Able to create, analyze and interpret reports
  • Agility to make timely decisions
  • Able to work independently
  • SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

    No special demands.

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