Team Leader
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 14 días

Job Description

First level manager who are overseeing the Financial Markets content production staff. Typically they are managing 15 to 20 entry level staff in one location.

Responsible for the day-to-day operations including all hiring and firing decisions. Coach, train and develop staff within their group including providing direct feedback on performance and conduct yearly performance reviews.

Responsible for achieving or exceeding service and quality targets for their group. To view the full job code description, copy and paste the following url into your browser to access the GRF site, https : / / reachingourpeople / career-

development / global-role-framework / .

The Team Leader will manage the daily production and customer service activities within Thomson Reuters Pricing Service (TRPS).

TRPS provides evaluated pricing on over 2.6 million fixed income instruments and derivatives per day which are used by asset managers, custodian banks, investment banks, and third party vendors.

Day to day responsibilities include the training, scheduling, and management of a team of analysts that support TRPS operations.

The team leader will work closely with US based stakeholders including asset class leaders, analysts, and fixed income evaluators.

They will also communicate directly with TRPS clients especially on urgent time sensitive queries.

The Team Leader will have prior experience in management and customer service. Well qualified candidates will have financial data experience with general knowledge of mathematics and economics.

Pricing Production

  • Hiring, training, and management of a team of research analysts
  • Maintaining money market yield curves
  • Updating evaluated CDS levels
  • Oversight of the real time mortgage-backed pricing model
  • Researching terms and conditions on newly issue municipal bonds
  • Preparing custom files for client delivery
  • Customer Service

  • Hiring, training, and management of a team of customer service representatives
  • Handle pre-sales requests relating to the pricing of sovereign, corporate, asset-backed, and Municipal fixed income securities
  • Ownership of general TRPS queries
  • Monitor price challenges and report monthly statistics
  • Perform quality control on all outgoing customer responses
  • Handle client escalations and bring to senior management attention when necessary
  • Create and edit client alerts
  • Requirements

  • Bachelors Degree
  • Excellent communication, writing, and training skills
  • Customer service experience
  • Extensive spreadsheet experience
  • Previous management experience
  • The ability to work with large amounts of data in spreadsheets
  • Fluent in English
  • Desired Skills

  • Knowledge of fixed income and mathematics
  • Knowledge of financial markets
  • Familiarity with case management software
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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