TRILINGUAL JUNIOR SERVICE DESK SPECIALIST
Swarovski
San Jose, Costa Rica
hace 8 días

WHAT YOU CAN EXPECT

As a Junior Service Desk Specialist you will :

  • Provide highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
  • Solve user requests / incidents directly or qualified routing of tickets to corresponding second level support team.
  • Strive for a high 1st level support solution rate to gain high level of user satisfaction.
  • Act as the single point of contact (SPOC) for end users and helping them with their IT issues.
  • Inform actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
  • Report of requests in the corresponding ticketing system (Change order, incident or requests)
  • Document problem solutions and ongoing maintenance of internal knowledge database.
  • Support could be provided over the phone, email, chat or open cases.

    WHAT WE EXPECT

    The ideal candidate should :

  • Bachelor's degree in Information Technology or related field
  • Less than 2 years of experience in a service desk environment serving end users
  • Fluent in English as well as Portuguese a must.
  • IT knowledge and working experience in the following IT areas : Office365 (MS Office, Exchange Online), SAP, User and Password Management, Client Hardware (Desktop, Laptop, Monitor, Printer), Network, Retail Hardware, Retail Application, Desktop Application (Support, Installation), iOS, Web Browser, Operating System.
  • Obsession over customer satisfaction
  • WHAT WE OFFER

    Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?

    If you want to join a company with competitive benefits and great work environment, please apply on line today!

    Does this sound like you? If so, we look forward to receiving your online application.

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