ERP Change & Release Analyst
San Antonio de Belen, Costa Rica
hace 27 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


As the Change and Release Analyst you work closely with technical teams, change coordinators, change analysts, release analyst and other key SAP AMS stakeholders.

Candidates for this position are expected to be advanced professionals in change and release management space and have experience on low, medium and high rigor IT projects.

This job requires an experienced analyst who can partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions.

The person in this position is expected follow the Cargill Change and Release management framework. Principal AccountabilitiesChange Management - 50%

  • You partner with application management, application development, demand management, portfolio management, global business technology services, release management and business stakeholders to gather data needed to perform change and configuration management
  • You are responsible for facilitating the changes within the Change schedules and you ensure that all changes are documented, verified and installed successfully
  • You ensure that all the changes have back-up plans, test plans and put implementation plans in place before the changes are implemented (part of post implementation plan)
  • You oversee the Change Advisory Board or Release Control Board
  • You monitor adherence to the Change Management processes, policies and procedures
  • You are accountable for identifying and driving implementation of activities that improve the efficiency and effectiveness of these processes
  • You schedule changes based on the impact, urgency and availability of technical resources
  • You ensure all Changes are assessed, approved, implemented and reviewed in a controlled manner
  • You oversee processes to ensure that Requests For Changes (RfC) are completed and approved within agreed to timeframes
  • You schedule and facilitate the Change Advisory Board (CAB) or Release Control Board (RCB).
  • You document comprehensive impact and change collision assessments to facilitate the approval process
  • You schedule and chair emergency Change Advisory Board (eCAB) or emergency Release Control Board (eRCB) meetings
  • Monitor and report on the performance of the process and benchmark the process performanceRelease Management 20%
  • Conduct Inscope application Release meetings
  • Track changes categorized under in-scope application release
  • Plan a release considering interdependent changes inside a release
  • Track release on the day of execution
  • Inform the stakeholders on the status of a releaseCross Instance Release Management - 15%
  • Participate in various regional release management meetings
  • Present in-scope application crqs in these release meetings
  • Assess and understand various changes and note changes impacting inscope applications
  • Inform various stakholders on such changes and take necessary action to migiate impact to businessRelationship Management - 15%
  • You work closely together with Solution Analysts and external service providers on critical and high priority issues and provide consultancy and input about the ongoing issues
  • You collaborate with the other businesses and ensure alignment of the execution of the processes to those businesses
  • You collaborate with ITSB Change Process Owners to ensure alignment with Cargill’s Global ITIL Processes
  • You collaborate with and influence key stakeholders, peers and leadership to ensure the changes are made to the application environment in a rapid but controlled manner
  • Required Qualifications

  • Bachelor’s / Master’s degree or equivalent experience
  • 3+ years experience with IT Change and Release Management
  • 5+ years of experience in Information Technology
  • Thorough understanding of Change and Configuration Release with proven experience supporting this process within a large multinational company
  • Experience with facilitation and enforcement of procedures and processes across diverse geographic locations
  • An overall control-oriented focus to ensure processes and service are compliant and risk managed
  • Demonstrated ability to develop strong alliances with those outside of your immediate organization
  • Strong customer service mindset with ability to appropriately balance risk with service delivery expectations
  • Clear, authoritative, professional communications (listening, oral and written communications) and presentation skills
  • Experience negotiating effectively and tactfully
  • Experience facilitating cross functional meetings
  • Business fluency in English
  • Experience managing the Change & Release processes in a SAP environment
  • Experience managing the Change & Release processes in a JDE environment
  • Day Job

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