Technical Support Engineer- Securities Products
Tek Experts
Costa Rica
hace 10 días

Are you a forward-thinking engineer and analyst with interest in solving problems in the areas of cyber security? Are you passionate about providing the best solutions to the business and grow in dynamic environment?

Due to expansion we are looking to add to our team of software support engineers.

Tek-Experts’ security division is looking for Technical Support Engineer Security Products to join our expanding team. When a customer reports an issue with ArcSight / Fortify the software support enthusiasts analyse the problem, identify the cause, and provide a solution.

They are also creating lab machines and test different scenarios.

What we re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.

You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.

Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.

Roles and responsibilities

  • Provide technical software support to customers and partners via the web, email and phone in ticket-tracking system
  • Collaborate closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters following the agreed SLAs
  • Provide product feedback and help to drive product improvements by working closely with Product Management and Engineering
  • Provide product feedback and help to drive product improvements by working closely with Product Management and Engineering
  • Knowledge database creation and maintenance
  • Experience and expertise

  • Fluency in English- both written and spoken
  • Knowledge of Linux or UNIX variants and / or Windows Servers (2008 & 2012)
  • Good understanding of other common devices, such as routers and switches
  • Knowledge of IT security best practices
  • Network Product Certifications or trainings is preferable
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Good problem-solving skills
  • Hands on experience with SIEM solutions will be considered as an advantage
  • Experience with ArcSight and / or Fortify will be considered as an advantage
  • Knowledge of SQL server and / or PostgreSQL database will be considered as an advantage
  • In return, we offer you

  • An excellent remuneration package
  • Prestigious offices all around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offer you career development opportunities to meet your full potential
  • Why Tek Experts?

    We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things.

    Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people.

    We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven.

    If this sounds like you and you want to be part of our journey, apply now.

    My Career. My Future. My Tek Experts. Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above-listed items. By ticking the box and clicking the Apply button below, I agree that I have read and understood the

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