We are looking for a Customer Service Partner to join our Commercial team. This position will be based in San Jose, Costa Rica.
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-
focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives.
Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
In this role you will be the primary point of contact for Customers and act as an advocate for these customers.
You actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires amongst others through regular customer visits.
Next to that you ensure a smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
You will proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
You are the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role.
In general, you actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
We are looking for
The ideal candidate must have 1 to 2 Years of customer service experience working in commercial areas with preference in shipping or logistics.
Candidate must have University studies completed.
A high English level is required for this position.
We are looking for a positive candidate with great customer service orientation, must be proactive and possess Emotional Intelligence.
Nice to Have
Education in Logistics or Shipping will be a nice to have
Process Improvement courses will be a nice to have.