CBS Global IT Operations Lead - LATAM
San Antonio de Belen, Costa Rica
hace 20 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


A core component of the Global IT functional strategy is to drive operational excellence and mature our capabilities.We will favor a shared services model in this effort and enable this strategy through Cargill Business Services (CBS).

CBS Global IT started off as a Resource Augmentation Center, moved into a mix of Resource Augmentation Center, and has now evolved into a Global Delivery Center.

To effectively drive delivery as a Global Delivery Center, we will have round the clock delivery coverage leveraging the CBS centers globally.

To enable this for the Americas Region, Costa Rica will serve as the regional hub leveraging the LATAM country centers in Rosario, Argentina and Uberlandia, Brazil to provide regional delivery capabilities including following the sun model for select services, time zone coverage for escalations, time critical responses to stake holders in the region, language support, etc.

CBS LATAM IT Operations Lead will be accountable for building capabilities and delivering services in the LATAM CBS centers which will include San Jose, Costa Rica, Rosario, Argentina, and Uberlandia Brazil in alignment with the CBS Global IT strategy, CBS Global IT Portfolio owners and other Global IT stake holders.

This includes the creating the local strategy within LATAM, building capabilities, driving delivery excellence, talent acquisition and retention, implementing processes,tools, and performance metrics and building relationships necessary to operate and integrate with Global IT and CBS.

He / She will interact with internal business partners and external suppliers / vendors to ensure continuous improvement and client satisfaction.

He / She will be part of the local center leadership team, working with functional peers and the Center Lead to achieve goals and objectives.

Principal Accountabilities :

  • 50% Accountability Category #1 : Lead IT Delivery Strategy and Execution :
  • Provide leadership, management, technical and financial direction for the IT staff and services across the LATAM centers.

    Ensure services are delivered to defined quality standards in a cost effective manner.Ensure supporting processes / toolsare implemented and performance metrics are in place and benchmarked.

    Implement a continuous improvement methodology to ensure the operations are optimized and rapid learning occurs.Partner with key IT leaders to determine opportunities to grow the capabilities / services and increase value to the function.

    Act as a core leader in the LATAM region, working with functional peers and the center lead to achieve center goals.

  • 10% Accountability Category #2 : Business Results, Metrics, Scorecards and Reporting : Maintain metrics of business / operational performance and evaluates trends.
  • Prepares and executes plans to improve operational support, addressing concerns and needs with high performance solutions.

  • 25% Accountability Category #3 : People and Budget Management :
  • Administer / oversees general workforce administration policies and programs in the areas of communications, staffing, training, evaluations, disciplinary actions and safety.

    Accountable for performance management, talent development, succession planning and engagement and through subordinate managers.

    Develop planning for future workforce needs in direct control and participates in the selection of employees. Manages to outcomes across needs in ecosystem (region / partners / value enablers).

    Responsible for developing strong leaders and in a global, diverse workforce by seeking multiple approaches to source / attract diverse talent.

    Incorporates diversity in succession planning and job fulfillment.Lead and implements systems and processes to maintain a highly engaged workforce.

    Holds direct reports accountable for actively addressing engagement issues and identifies / leverages best practices in engagement.

    Ensure delivery of quality work product by team.Responsible for financial management across team and business planning (forecasting, reporting P&L, etc.)

  • 15 countability Category #4 : Relationship and Service Management :
  • Engage with IT leaders related to the use and performanceof IT services obtained from the LATAM region.Measure satisfaction and identify efforts to improve.

    Work with key suppliers, strategic partners, and industry experts to leverage their knowledge and assistance in maturing the offerings in a way that adds value to Cargill.

    Increase brand recognition for Cargill and the IT function within the local community.Lead and participate in relevant governance teams to communicate / manage service levels, key project status, and vendor management as needed to help prioritize and manage change and project delivery.


    Required Qualifications :

  • Experience inservice delivery management and Service introduction
  • Bachelor’s Degree ( 10 years) in IT, or Computer Science
  • 12 years of IT and business / industry work experience
  • 8 years’ experience managing applications and / or project delivery teams
  • 8 years of people management experience.
  • Demonstrates ability to lead Change Management efforts
  • Knowledge of and experience with ITIL Change Management
  • Ability to Deliver Results (Quality & Benefits)
  • Strong collaboration and influencing skills
  • Demonstrates ability to be successful in ambiguous situations
  • Demonstrates experience owning and negotiating SLA’s / OLA’s
  • Demonstrates experience managing cost / quality / schedule controls
  • Demonstrates experience in multiple areas of operations e.g. Break-fix, Managing Services, etc.
  • Demonstrates leadership skills; ability to lead global teams
  • Experience managing for ITIL processes
  • Experience working in a global, matrixed, leveraged organization
  • Experience anticipating emerging issues, problem solving and implementing new business solutions across process data and technology
  • Experience interacting effectively, confidentially and appropriately with various levels management and customers
  • Experience leading and influencing others, including senior level personnel
  • Established skills in identifying and developing strategies to address change management
  • Ability to work across multiple groups and geographies to solve operations problems and avoid continuity risk
  • Prior experience attracting, developing and retaining high performing teams
  • Business fluency in English and local languages as define
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