Application Support Engineer
Western Union Holdings, Inc
Santa Ana, Costa Rica
hace 7 días

Does playing a criticalrole in protecting customers sound exciting to you? How about working for aglobal fintech company on an advanced team that is passionate about preventingmoney laundering and other illegal financial transactions?

We’re seeking an Application Support Engineer based in our SantaAna, Costa Rica office . In this role you will be responsible for establishing,implementing, administering, and supporting the information technology neededto keep the Corporate Treasury functions fully operational.

Sound interesting? Hereare some specifics :

  • Main responsibilities would include operating the daily Treasury reporting process, application support for Treasury applications, administration of Treasury applications, and administration 3rd party banking sites.
  • Responsible for daily bank reporting process, including theadherence to multiple SLAs throughout each day
  • Treasury system administration and maintenance including dataadministration, reporting and security
  • Participation in system upgrades, troubleshooting, training,security control and modifications to existing services
  • Troubleshooting application functional issues and coordinationissue resolution with development, technical and operations teams
  • Participation in analysis, planning and implementing of processimprovements, automations and new system implementations
  • Responsibility for implementation and administration of Swiftinterface
  • Technical implementation of contingency planning for WU Treasuryincluding working with IT to set up new users with VPN access andtroubleshooting remote connectivity issues as well as working with Treasurystaff on monthly contingency maintenance and contingency testing
  • Consulting with Treasury management and staff on technical needsand requirements and giving guidance on technical trends in Treasury CashManagement
  • Creation and maintenance of documentation on current and newprocedures and providing training on documented processes.
  • What you will need tosucceed :

  • 1-3 years application support or trouble-shooting experience
  • 3-5 years of information technology experience
  • Ability to communicate effectively at all levels. Orally andwritten (Business writing skills in English and Spanish) B2+ (75% minimum).
  • Excellent problem-solving, organizational and analytical skills
  • UNIX / Linux System Admin experience
  • Ability to maintain a high level of communication, prioritizemultiple tasks and ability to multi-task.
  • Basic level of programming knowledge in one or more of; JAVA,Apache Camel, Python, Perl or XML
  • What will make you standout :

  • Proactive, strategic, curious, and passionate about continuous learning and improvement.
  • Experience in team management / supervision.
  • Experience with banking or treasury systems.
  • Experience with front end application support functions
  • Experience with Cash Management, Accounting and Finance processes
  • What’s in it for you?

  • Competitive global pay and benefits
  • What it’s like here :

    Western Union (WU) is acompany on the move! We believe that when money moves, better things canhappen. From small businesses and global corporations, to families near andfar, or NGO’s in the most remote communities on Earth, WU helps people andbusiness move money globally.

    We have a rich legacy of innovation, and arecontinuing to develop new and more convenient ways for our customers to sendand receive money through digital, mobile and retail channels.

    We have acombined digital and retail network that spans over 200 countries andterritories. Some companies specialize in cash-

    based retail money transfer andothers play only in digital. We are leaders in both!

    Being on the WesternUnion team means being tenacious and goal-oriented. It means taking risksand quickly finding the path to success.

    It means having integrity, and findingways to make things work. It means thriving as part of a diverse,global team of over 10,000 people who are committed to moving money forbetter.

    It means being driven to win, and to do work that makes adifference on a global stage. Sound like you? Apply now!

    Inclusion anddiversity are fundamental to our culture and success. Achieving our commonvision depends on people with diverse backgrounds working together.

    Who knows; your unique point of view could be the key to ournext groundbreaking idea. We’d love to explore thatpossibility!

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